Kraken Customer Service Guide



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Kraken, one of the leading cryptocurrency exchanges in the world, is known for its top-notch customer service. As a trader on their platform, you can enjoy various efficient methods of seeking help, ensuring a smooth and seamless trading experience. This article will walk you through Kraken’s customer support options, available to both beginners and experienced traders alike.

A critical aspect of Krakens customer service is their 24/7 live chat support. With this feature, you can be confident that assistance is just a few clicks away, whenever you need it. Kraken’s team of experts works round-the-clock to provide timely and informative responses to your questions and concerns.

In addition to live chat, Kraken also offers dedicated phone support for users in the United States, United Kingdom, and European Union. These phone lines accommodate various languages, catering to Kraken’s global user base. Regardless of your location or language, Kraken is committed to helping you make the most of your trading experience on their platform.

Account Creation and Verification

When you create an account on Kraken, there are two important steps to ensure your account is secure and fully functional: account creation and verification. This section will guide you through these processes and address some common issues you might face while signing in and verifying your account.

Issues

Sometimes you might face issues while trying to sign in to your Kraken account. It could involve forgetting your username or password, encountering problems with two-factor authentication, or dealing with device approval codes. Here’s what you can do:

  • If you forget your username or password, use the “Forgot your Username” or “Forgot your Password” options on the Kraken sign-in page, and follow the instructions sent to your registered email address.
  • If you experience problems with two-factor authentication code entry, ensure you’re using an up-to-date version of your authentication app and that your device’s time and date settings are accurate.
  • If you don’t receive a device approval code via email, first check your spam or trash folders. If the email still doesn’t appear, try adding [email protected] to your email contacts and request the code again.

Verification Issues

To start trading on Kraken, you’ll need to verify your account by providing personal information and, in some cases, additional documentation. Sometimes, you might face issues with the verification process, such as trouble uploading documents or amending your address. Here are some tips to help:

  • If you’re unable to modify your address or upload documents, try turning off your Global Settings Lock (GSL) and trying again.
  • For account verification purposes, ensure you’re submitting clear, high-resolution images of the required documents.
  • If your verification process takes longer than expected, be patient. Kraken support is working diligently to complete all requests.

In case you need further assistance, you can contact Kraken support through their online chat or phone support. If you’re in the United States, call +1 888 837 8818 for English support, +1 507 620 5998 for Spanish support, or +1 888 874 3480 for French support.

Customer Support Service

24/7 Customer Support

Kraken is dedicated to providing top-notch customer support, with their team of support specialists available 24/7 to assist you. You can contact them through various channels for quick and reliable email support. This ensures that any issues you may have while trading cryptocurrencies on Kraken are resolved promptly and efficiently.

Kraken Support Center
Kraken Support Center

EU Customer Support

If you are based in the European Union, Kraken has a dedicated phone support line for you. You can reach their English support at +1 888 837 8818 if you have any questions or concerns about your Kraken account. Their team is well-equipped to provide you with knowledgeable and timely assistance, so you can continue trading without any hiccups.

Kraken Phone Support

Kraken phone support is available for clients from the United States, United Kingdom, and the European Union, making it easy for you to get the help you need. However, be aware of potential long distance charges depending on your location and phone plan. To avoid scams, ensure that you only call the numbers listed on Kraken’s official support page.

Kraken Customer Service Phone Support
Kraken Customer Service Phone Support

English Phone Support

Inbound phone support is available in English for clients in North American time zones. You can reach Kraken’s support specialists at +1 888 837 8818, no matter where you are in the region. These specialists are well-trained to provide you with clear and concise assistance in the language most comfortable for you. With Kraken’s English phone support, you can confidently trade cryptocurrencies knowing that help is just a phone call away if needed.

Trading With Kraken

Trading cryptocurrencies on Kraken provides a secure and easy way to buy and sell popular digital assets like Bitcoin (BTC) and Ethereum (ETH). To get started, you need to create an account and complete the verification process. Once your account is set up, you can deposit funds and start trading.

Kraken offers a user-friendly trading platform suitable for both beginners and experienced traders. The platform features advanced trading tools, including various order types such as market, limit, stop, and stop-limit orders. This enables you to execute your trade strategy with precision, while managing risks effectively.

CryptocurrencyTrading Pair
Bitcoin (BTC)BTC/USD
Ethereum (ETH)ETH/USD

When you’re ready to trade, simply select your desired trading pair and enter the amount of the cryptocurrency you want to buy or sell. Remember to review the current market rates and choose the appropriate order type for your trade.

Kraken also offers a sign up bonus for new users, providing a great opportunity to boost your initial investment in cryptocurrencies. Make sure to claim your bonus to kick-start your trading experience on the platform.

In summary, trading on Kraken gives you access to a secure and feature-rich platform to buy and sell cryptocurrencies like BTC and ETH. With advanced trading tools and a user-friendly interface, you can confidently execute your trading strategy, manage risks, and grow your digital asset portfolio.

Security Measures

Account Security Settings

Kraken places a strong emphasis on account security to protect your funds and personal information. They provide several security features to help you keep your account safe from scams and unauthorized access. It is crucial for you to understand and implement these settings to avoid falling victim to phishing scams or other malicious activities.

  • Two-Factor Authentication (2FA): Enable 2FA on your account to add an extra layer of security. It requires you to enter a one-time code generated by an authenticator app or a hardware token in addition to your password. This makes it much harder for anyone to gain remote access to your account.
  • Wallet Addresses: Always double-check your wallet addresses before making any transaction. Ensuring you are sending funds to the correct wallet address can help you avoid the risk of losing your crypto to scams or user errors.
  • Seed Words: When setting up your Kraken account, you will be provided with a set of seed words (also known as recovery phrases). It is essential to securely store your seed words offline and never share them with anyone. These words are the key to recovering your account if you ever lose access or need to restore it.
  • Secure Your Email Account: Make sure your email account associated with your Kraken account is secure as well. Frequently change your email password and enable 2FA on your email account as well. This will reduce the chances of your Kraken account being compromised through your email.
  • Phishing Scams Awareness: Be vigilant against phishing scams. Do not click on links or download files from untrusted sources. Kraken will never ask for your login credentials, seed words, or any other sensitive information via email or social media. Make a habit of verifying the domain of the website you are accessing, and ensure it is the official Kraken website before entering any personal information.

By implementing these account security settings, you can significantly reduce the risk of your Kraken account being compromised, ensuring the safety of your funds and personal information.

Funding Options

Cash Funding

Kraken offers a seamless experience for funding your account using traditional currencies, with minimal fees. Supported fiat currencies include US Dollars (USD), Euros (EUR), and Canadian Dollars (CAD). You can deposit cash into your Kraken account depending on your location and currency preferences.

For customers in the United States, ACH Online Banking is available for easy and cost-effective transfers. European Union clients can use SEPA transfers to fund their account in EUR.

Synapse Funding Issues

However, sometimes users may encounter issues with Synapse funding. In the event that you experience a problem or delay with your deposit, it is important to reach out to Kraken’s customer support as soon as possible. Their dedicated team consists of hundreds of knowledgeable crypto and finance specialists who will help you rectify your issue promptly.

ACH Online Banking

With ACH Online Banking available for US-based customers, Kraken offers a convenient and secure method of transferring funds to your account. By linking your bank account to Kraken, transactions can be initiated directly from the platform.

It’s important to ensure you have proper account verification and follow the required procedures for ACH Online Banking deposits. If issues arise, consider reaching out to Kraken’s customer support for assistance.

Remember, it’s important to stay informed about Kraken’s funding options, and any changes or updates to their services. Maintaining clear communication and monitoring your account activity can help prevent potential issues and provide a seamless trading experience.

Addressing Issues

General Questions

For general questions, Kraken provides a robust knowledge base and 24/7 live chat support. You can get assistance on a variety of topics, such as account sign-up, verification, and funding. Connect with the live chat for a quick and efficient resolution to your issues.

Trading Issues

Should you encounter trading issues or have inquiries regarding trading fees, order types, and margin trading, Kraken has a dedicated customer support team. They are available through live chat and phone support to help resolve your concerns promptly. Reach out to them whenever you need guidance on any trading-related matter.

Issues for Accounts with a Balance

If you’re experiencing sign-in issues with your Kraken account that has a balance, it’s important to address these concerns immediately. Contact Kraken phone support at the following numbers based on your location:

  • United States: English Support: +1 888 837 8818, Spanish Support: +1 507 620 5998, French Support: +1 888 874 3480

Please note that these phone support lines are specifically for sign-in issues for accounts with a balance or for Synapse funding issues (U.S. clients).

Issues for Zero Balance Accounts

For accounts without a balance that are experiencing sign-in issues, Kraken phone support can still assist you. Keep in mind that if you find a phone number online claiming to be Kraken Support and it’s not listed on their official Support page (, you should assume that it’s a scam and not call it. Always refer to Kraken’s official resources when seeking help with your account.

Frequently Asked Questions

How do I reach Kraken support?

To reach Kraken support, you can either submit a ticket request or use their live chat feature on their website. For account access issues, only ticket requests can resolve the problem.

Is there a live chat option for assistance?

Yes, Kraken offers a live chat feature on their website which provides real-time help. Simply click the Help icon and choose the category that relates to your request.

What is the email address for customer support?

Kraken does not list a specific email address for customer support. Instead, you can use the live chat feature or submit a ticket request for assistance.

How secure is Kraken for trading?

Kraken is known for its strong security measures, ensuring the safety of its users’ funds and personal information. They use advanced technologies and security practices, such as two-factor authentication, to protect their customers’ accounts.

What are the fees associated with Kraken?

Kraken has a fee structure that depends on your trading volume and the type of trade (maker or taker). The fees range from 0.00% to 0.26% per trade. More detailed information on their fee structure can be found on their website under the fees section.

Can US customers use Kraken services?

Yes, US customers can use Kraken services, including trading, deposits, and withdrawals. Some specific services or assets may not be available to US customers due to regulatory restrictions, but overall, Kraken offers its services to users in the United States.

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