BitMEX is a peer-to-peer cryptocurrency trading platform that offers a range of products and services to its users. As with any trading platform, users may encounter issues that require support and assistance. BitMEX has a support team that can be contacted around the clock in English, Chinese, Turkish, and Russian. This article will provide a BitMEX support guide to help users navigate common issues and find the necessary assistance.
In addition to providing support, BitMEX is also committed to legal and compliance standards. It has a Restricted Jurisdiction Policy that prohibits access to trading or holding positions on BitMEX for any person or entity located, incorporated, or established in, or a citizen or resident of listed locations, including the United States of America. BitMEX also updates its community on legal and compliance developments and announcements through its blog and social media channels. This article will cover BitMEX’s legal and compliance policies and updates, as well as its support and assistance services.
Key Takeaways
- BitMEX offers support and assistance to its users in English, Chinese, Turkish, and Russian.
- BitMEX has a Restricted Jurisdiction Policy that prohibits access to trading or holding positions for certain locations, including the United States of America.
- BitMEX updates its community on legal and compliance developments and announcements through its blog and social media channels.
Legal and Compliance
BitMEX is a P2P crypto-products trading platform that operates under HDR Global Trading Limited, a Republic of Seychelles incorporated entity. As such, BitMEX is subject to the laws and regulations of the Seychelles. BitMEX is committed to complying with all applicable laws and regulations and maintaining the highest standards of legal and ethical conduct.
To ensure compliance with applicable laws, BitMEX has implemented Know Your Customer (KYC) and Anti-Money Laundering (AML) policies and procedures. These policies and procedures are designed to prevent money laundering, terrorist financing, and other illegal activities. BitMEX requires all users to complete KYC and AML verification before they can trade on the platform.
In addition to KYC and AML policies, BitMEX also has a Restricted Jurisdiction Policy. This policy prohibits users who are located in or established in certain jurisdictions from using the BitMEX platform. These jurisdictions include Seychelles, Bermuda, Japan, Ontario Canada, and Quebec Canada. BitMEX also prohibits users who are citizens or residents of the United States of America, Québec (Canada), the Hong Kong Special Administrative Region of the People’s Republic of China, the Republic of Seychelles, Bermuda, Cuba, Crimea, and Sevastopol, Iran, Syria, North Korea, and Sudan.
BitMEX is also subject to the International Business Companies Act of 1994, which regulates the formation and operation of international business companies in the Seychelles. BitMEX is incorporated in the Seychelles and operates from Global Gateway 8, Rue de la Perle, Providence Mahé.
To ensure compliance with all applicable laws and regulations, BitMEX has a team of legal and compliance professionals who are responsible for monitoring changes in laws and regulations and updating BitMEX’s policies and procedures as necessary. BitMEX also has a whistleblower policy that encourages employees to report any suspected violations of laws or regulations.
| Seychelles Law | BitMEX Compliance |
|---|---|
| International Business Companies Act of 1994 | Incorporation in Seychelles |
| KYC and AML policies and procedures | Preventing money laundering and illegal activities |
| Restricted Jurisdiction Policy | Prohibiting users from certain jurisdictions |
| Legal and compliance professionals | Monitoring changes in laws and regulations |
| Whistleblower policy | Encouraging employees to report violations |
Overall, BitMEX is committed to maintaining the highest standards of legal and ethical conduct and complying with all applicable laws and regulations. BitMEX’s legal and compliance team works diligently to ensure that BitMEX’s policies and procedures are up-to-date and effective in preventing illegal activities.
Support and Assistance
BitMEX offers support and assistance to its users through its dedicated support team. Users can contact the support team for any questions or issues they may have by visiting the support page on the BitMEX website. The support team is available around the clock and can communicate in English, Chinese, Turkish, and Russian.
To contact the support team, users need to provide their email address associated with their BitMEX account, the subject of their query, and details of their request. A member of the customer support staff will get back to them as soon as possible.
BitMEX also provides a comprehensive FAQ section that covers a wide range of topics related to trading cryptocurrency on the platform. Users can find answers to common questions about trading, deposits, withdrawals, and account security.
In addition, BitMEX requires users to complete a four-step verification process to ensure the security of their accounts. Users who want to complete user verification in a personal capacity will be asked to provide a photo ID, proof of address, record a video, and answer a few multiple-choice questions about the source of funds and trading experience.
If it is determined that any BitMEX user has given false representations as to their location, incorporation, establishment, citizenship, or residence, or the support team detects a user is from a Restricted Jurisdiction, BitMEX reserves the right to immediately close their accounts and liquidate any open positions.
| Topic | Details |
|---|---|
| Contact Methods | Email support page |
| Languages | English, Chinese, Turkish, Russian |
| Verification Process | Four-step verification process |
| Restricted Jurisdictions | Accounts will be closed and positions liquidated |
Overall, BitMEX provides reliable support and assistance to its users through its dedicated support team and comprehensive FAQ section. Users can also ensure the security of their accounts by completing the verification process and complying with BitMEX’s policies and regulations.
Restricted Jurisdictions
BitMEX has a restricted jurisdiction policy that prohibits certain individuals and entities from using its platform. Users from restricted jurisdictions are not allowed to register, trade, or hold positions on BitMEX. The restricted jurisdictions include Cuba, Iran, Syria, North Korea, Crimea, Sevastopol, Donetsk People’s Republic, Luhansk People’s Republic of Ukraine, Kherson Oblast, and Zaporizhzhia Oblast.
Additionally, BitMEX does not offer its services to US Persons, which includes US citizens and residents. It also does not offer its services to individuals or entities located in, established in, or citizens of Quebec, Hong Kong Special Administrative Region of the People’s Republic of China, Bermuda, Sudan, and other embargoed countries.
BitMEX reserves the right to immediately close accounts and liquidate any open positions if it is determined that a user has given false representations as to their location, citizenship, or residence.
Users are responsible for ensuring that they comply with BitMEX’s restricted jurisdiction policy. If a user is unsure whether they are from a restricted jurisdiction, they should contact BitMEX support for assistance.
Conclusion
In summary, BitMEX’s restricted jurisdiction policy is in place to comply with international regulations and to ensure the safety and security of its platform. Users from restricted jurisdictions should not attempt to use BitMEX’s services, as doing so may result in the closure of their accounts and the liquidation of any open positions.
Products and Services
BitMEX offers a range of products and services that cater to the needs of cryptocurrency traders. The platform allows users to trade Bitcoin and other cryptocurrencies through various products, including futures, perpetual swaps, and options. BitMEX’s flagship product is the XBT/USD perpetual swap, which is a derivative contract that tracks the price of Bitcoin against the US dollar.
One of BitMEX’s unique offerings is the BMEX token, which is used to access the BitMEX Guilds program. The program provides users with exclusive access to trading strategies, research, and insights from some of the world’s top traders. The BMEX token can be earned by participating in the BitMEX Affiliate Program or purchased on the BitMEX platform.
BitMEX also offers a mobile app that allows users to trade on the go. The app is available for both iOS and Android devices and provides all the features of the desktop platform, including advanced order types and real-time market data.
In addition to its trading products, BitMEX provides an API that allows developers to build custom trading bots and applications. The API provides access to real-time market data, order management, and account information.
| Product/Service | Description |
|---|---|
| Futures | Contracts that allow traders to buy or sell an asset at a predetermined price and date in the future. |
| Perpetual Swaps | A derivative contract that tracks the price of an underlying asset, such as Bitcoin, without an expiration date. |
| Options | Contracts that give traders the right, but not the obligation, to buy or sell an asset at a predetermined price and date in the future. |
| BMEX Token | Used to access the BitMEX Guilds program, which provides users with exclusive trading strategies and insights. |
| Mobile App | Allows users to trade on the go and access all the features of the desktop platform. |
| API | Provides developers with real-time market data, order management, and account information for building custom trading bots and applications. |
Overall, BitMEX’s products and services cater to a wide range of traders, from beginners to advanced users. The platform’s unique offerings, such as the BMEX token and Guilds program, provide traders with access to exclusive insights and strategies that can help them make better trading decisions.
Security Measures
BitMEX takes security very seriously and has implemented various measures to ensure the safety of its users’ accounts and assets. The platform uses industry-leading security protocols to protect against intrusion and hacking attempts.
BitMEX Account Security
To secure BitMEX accounts, the platform offers two-factor authentication (2FA) using Google Authenticator. Users can also add a whitelist of IP addresses that are allowed to access their accounts, providing an additional layer of security.
Multi-Factor Security
BitMEX also employs multi-factor security measures to protect user assets. All accounts must sum to zero at any given time, and a full risk check is performed after every order placement, trade, settlement, deposit, and withdrawal. If an account does not sum to zero, trading is halted for all users.
Cryptocurrency Security
BitMEX uses cold storage to protect user funds. The platform stores the majority of its cryptocurrency holdings in offline wallets, which are not connected to the internet and therefore less susceptible to hacking attempts.
Industry Leading Security
BitMEX takes pride in its security measures and has a dedicated security team that works to identify and address potential vulnerabilities. The platform also undergoes regular third-party security audits to ensure that its systems are up to date and secure.
Intrusion and Hacking
While BitMEX has not experienced any major security breaches, the platform acknowledges that the threat of intrusion and hacking is always present. To mitigate this risk, BitMEX employs a range of security measures, including regular system updates, penetration testing, and employee training on security best practices.
| Security Measures | Description |
|---|---|
| Two-Factor Authentication | BitMEX offers 2FA using Google Authenticator to secure user accounts. |
| Whitelist IP Addresses | Users can add a whitelist of IP addresses that are allowed to access their accounts. |
| Cold Storage | BitMEX stores the majority of its cryptocurrency holdings in offline wallets. |
| Regular Security Audits | The platform undergoes regular third-party security audits to ensure that its systems are up to date and secure. |
Overall, BitMEX’s commitment to security is evident in the measures it has implemented to protect user accounts and assets. While there is always a risk of intrusion and hacking, BitMEX’s industry-leading security protocols provide users with peace of mind when trading on the platform.
Updates and Announcements
BitMEX is constantly evolving and improving its platform to provide the best possible experience for its users. As such, it regularly releases updates and announcements to keep its users informed of any changes or new features.
One recent update is the introduction of chart trading, which makes placing orders easier, faster, and more intuitive. This feature is now live on both the BitMEX platform and testnet. Additionally, BitMEX has released an announcement on index weights for Q3 2023, providing users with important information on how index weights will be calculated during this period.
In terms of promotions, BitMEX has recently introduced a new DOGEUSDT Quanto Perpetual Contract, which allows users to trade Dogecoin with up to 100x leverage. This new contract has been well-received by the community, and has already seen significant trading volume.
BitMEX also regularly posts announcements on its blog, covering a range of topics from leadership changes to user verification programs. These announcements provide important information for BitMEX users, and help to keep them informed of any changes or developments on the platform.
Overall, BitMEX is committed to providing its users with the best possible trading experience, and regularly releases updates and announcements to ensure that its platform remains up-to-date and relevant. Users can stay informed by checking the BitMEX blog and following the company on social media.
| Feature | Date Released |
|---|---|
| Chart Trading | July 3, 2023 |
| DOGEUSDT Quanto Perpetual Contract | August 14, 2020 |
| Index Weights for Q3 2023 | July 3, 2023 |
Community and Social Media
BitMEX has a strong presence on various social media platforms and communities. These channels are managed by HDR Global Trading Limited, the company that owns and operates BitMEX. Users can connect with BitMEX’s community and stay up-to-date with the latest news, updates, and announcements.
BitMEX’s official Twitter account is a great way to stay informed about the platform’s latest developments, updates, and announcements. Users can follow BitMEX on Twitter to receive real-time updates about the platform, including new product releases, system updates, and more.
Blog
BitMEX’s official blog is another great resource for users who want to stay informed about the platform. The blog features detailed articles about various topics related to BitMEX, including trading strategies, market analysis, and more. Users can also find information about upcoming product releases, system updates, and other news related to the platform.
Telegram
BitMEX has an official Telegram group where users can connect with other traders and discuss various topics related to BitMEX. The group is moderated by BitMEX staff, and users can ask questions, share trading strategies, and more.
Discord
BitMEX also has an official Discord server where users can connect with other traders and discuss various topics related to BitMEX. The server is moderated by BitMEX staff, and users can ask questions, share trading strategies, and more.
Knowledge Base
BitMEX’s official knowledge base is a comprehensive resource for users who want to learn more about the platform. The knowledge base features detailed articles about various topics related to BitMEX, including trading strategies, market analysis, and more. Users can also find information about account security, system updates, and other important topics related to the platform.
| Social Media/Community | Description |
|---|---|
| Official Twitter account for BitMEX. Provides real-time updates about the platform. | |
| Blog | Official blog for BitMEX. Features detailed articles about various topics related to BitMEX. |
| Telegram | Official Telegram group for BitMEX. Users can connect with other traders and discuss various topics related to BitMEX. |
| Discord | Official Discord server for BitMEX. Users can connect with other traders and discuss various topics related to BitMEX. |
| Knowledge Base | Official knowledge base for BitMEX. Features detailed articles about various topics related to BitMEX. |
In summary, BitMEX has a strong presence on various social media platforms and communities. These channels are managed by HDR Global Trading Limited, the company that owns and operates BitMEX. Users can connect with BitMEX’s community and stay up-to-date with the latest news, updates, and announcements.
Language Support
BitMEX support is available in English, Chinese, Turkish, and Russian. Customers can get in touch with the support team for any questions they have, and the support team is able to connect with them around the clock.
The language support provided by BitMEX is a great advantage for users who are not comfortable communicating in English. The support team is well-versed in the languages they offer support in, which makes it easier for users to express their concerns and get the help they need.
Here’s a table showing the languages supported by BitMEX:
| Language | Availability |
|---|---|
| English | 24/7 |
| Chinese | 24/7 |
| Turkish | 24/7 |
| Russian | 24/7 |
As seen in the table, BitMEX provides support in all four languages around the clock. This means that users from different parts of the world can reach out to the support team at any time and get their queries resolved.
The support team is dedicated to providing the best possible service to customers in all the languages they support. They are knowledgeable and confident in their ability to help users with any issues they may face while using the platform.
In conclusion, BitMEX’s language support is a great feature that sets it apart from other cryptocurrency trading platforms. The support team’s ability to communicate in multiple languages ensures that users from different regions can use the platform with ease and confidence.
Frequently Asked Questions
How do I access BitMEX derivatives trading?
To access BitMEX derivatives trading, users must sign up for an account on the BitMEX website. Once registered, users can access the trading platform and begin trading.
What are the different types of BitMEX contracts?
BitMEX offers various types of contracts, including perpetual contracts, futures contracts, and options contracts. Perpetual contracts are the most popular and allow traders to speculate on the price of a cryptocurrency without an expiration date. Futures contracts have an expiration date and allow traders to speculate on the price of a cryptocurrency at a specific point in the future. Options contracts give traders the right to buy or sell a cryptocurrency at a predetermined price at a specific point in the future.
How do I deposit funds into my BitMEX account?
To deposit funds into a BitMEX account, users must first log in and navigate to the deposit page. BitMEX accepts Bitcoin as the only form of deposit, and users must send the desired amount of Bitcoin to the deposit address provided by BitMEX.
What is the BitMEX API and how do I use it?
The BitMEX API is a way for users to interact with the BitMEX trading platform programmatically. It allows users to automate trading strategies, access market data, and manage their accounts. To use the BitMEX API, users must first create an API key on the BitMEX website and follow the API documentation to integrate it into their trading software.
Is BitMEX available for US citizens to use?
BitMEX is not available for US citizens to use due to regulatory restrictions. However, non-US citizens can use the platform without any issues.
What safety measures does BitMEX have in place to protect my funds?
BitMEX has several safety measures in place to protect user funds, including multi-signature wallets, two-factor authentication, and cold storage of funds. Additionally, BitMEX has a robust insurance fund that can cover losses in the event of a catastrophic event.