Bybit Customer Support Guide



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As a user of Bybit, a leading cryptocurrency trading platform, you might come across situations where you need assistance or guidance to navigate the platform and make the most of your trading experience. Bybit’s customer support team is dedicated to ensuring that you receive prompt and professional help when needed, whether you are a seasoned trader or a newcomer to the world of cryptocurrency.

Connecting with Bybit’s customer support is seamless and designed to address common issues, verification processes, and even gather user feedback and suggestions. With a variety of resources such as the Help Center, FAQs, and 24/7 live support, you can confidently and efficiently trade on the platform knowing that support is readily available for any inquiries or concerns you may have.

Key Takeaways

  • Access Bybit’s customer support resources including Help Center, live chat, and FAQs for efficient assistance.
  • Tackle various concerns such as platform navigation, common issues, and account verification with confidence.
  • Bybit values user feedback and suggestions to continuously improve the trading experience on their platform.

Connecting with Bybit Support

Bybit’s customer support is here to assist you with your needs and concerns throughout your cryptocurrency trading journey. There are two main ways to connect with Bybit’s support team: Email Support and Live Chat.

Email Support

If you’re facing an issue or have a question that needs a detailed response, you can reach out to Bybit’s customer support via email. To contact them, simply send an email to their dedicated support address:

[email protected]

Be sure to include all relevant information regarding your query or issue, such as your account details, transaction IDs, and any screenshots that may help the support team better understand your situation. A friendly and knowledgeable agent will respond to your email as quickly as possible to assist you.

Live Chat

For a faster and more interactive way to get help, you can use Bybit’s Live Chat feature. The Live Chat is accessible through the Bybit website and mobile app. To start a conversation, follow these steps:

  1. Visit the Bybit website or open the app on your mobile device.
  2. Locate the chat icon, typically found in the lower-right corner of the website or app.
  3. Click or tap on the chat icon to start a conversation with a support agent.

The Live Chat is available 24/7, and you can expect quick responses from experienced support agents who can help guide you through any issues or questions you may have. Remember that using brief and clear questions will help the customer support agents understand your query and provide the most accurate and helpful responses.

Navigating the Bybit Platform

Bybit is a leading cryptocurrency derivatives exchange that offers a wide range of trading options and features. This section will help you navigate the Bybit platform, focusing on the Bybit website and platform navigation aspects.

Bybit Website

When you first visit the Bybit website, you’ll be greeted with a user-friendly interface that provides easy access to various features and services. The top navigation menu includes options for learning about Bybit’s offered products, accessing your account, customer support, and more.

To better understand the trading platform’s features, it’s recommended to explore the Bybit Learn section. This will provide resources and tutorials to help you onboard and sharpen your trading skills. Keep yourself up to date with the latest news and announcements by frequently checking the Bybit blog.

Platform Navigation

Once you’re familiar with the Bybit website and have created an account, it’s time to dive into the trading platform. Upon logging in, you’ll find a dashboard displaying various data about the market and your current positions. The platform is organized into different sections for easier navigation:

  • Trade: This is where you can view real-time market data, create and manage orders, and analyze your trading positions using various charting tools.
  • Assets: Here you can track your account balance, deposit and withdraw funds, and view your transaction history.
  • Rewards: Access referral programs, deposit bonuses, and other promotional offers from Bybit.

Navigating the platform is fairly straightforward, with dropdown menus and clickable elements that direct you to various features and settings. For questions or technical issues, Bybit’s customer support is available to assist at any point during your trading journey.

Remember, exploring the platform and familiarizing yourself with its features is crucial to make the most out of your experience on Bybit.

Addressing Common Issues

Reporting Bugs

When encountering issues on Bybit, such as glitches or unexpected behaviors, it’s important to report them. Bybit values your feedback and actively works on improving its platform. To report a bug, follow these steps:

  1. Take a screenshot or screen recording of the issue you’re experiencing.
  2. Reach out to Bybit’s customer support through their website or available channels.
  3. Provide a clear description of the problem, the steps leading up to it, and any relevant details.
  4. Attach the screenshot or screen recording to help the support team better understand the issue.

Remember to stay patient, as the support team will analyze and address your concerns as soon as they can.

Finding Solutions

Bybit’s customer support aims to solve any common issues you might face. Here are some common issues and suggested steps to take before reaching out to customer support:

  • Account Setup: If you’re having trouble with the registration process, double-check the information you provided and ensure you’ve met all requirements for account creation.
  • Deposit or Withdrawal: If your deposit or withdrawal is taking longer than expected, verify the transaction’s status on the blockchain. If it’s confirmed but missing from your account, contact customer support.
  • Trading Orders: If you have difficulty placing or managing your orders, refer to Bybit’s Help Center articles and video tutorials to gain a better understanding of their trading platform.

Don’t hesitate to reach out to Bybit’s customer support if your issues persist. They are available to help you and ensure a smooth trading experience on their platform.

Giving Feedback and Suggestions

Submitting Feedback

It’s important to share your experience with Bybit’s customer service to help them improve their support. To submit your feedback, you can visit the We Value Your Feedback – Bybit page. Once there, you can rate your likelihood to recommend Bybit to friends or colleagues on a scale of 0 to 10, and provide additional comments on your experience.

Keep in mind that effective communication is key when giving feedback. Be clear and concise in your descriptions, focusing on specific aspects of the customer service interaction that you found helpful or that needed improvement. This will allow Bybit to better understand your concerns and make necessary adjustments to their support system.

Offering Suggestions

If you have ideas for improvements or features you’d like to see on Bybit, you can offer suggestions through their feedback platform as well. When proposing a suggestion, consider addressing the following points:

  • The problem: Clearly explain the issue you’ve encountered or observed.
  • The proposed solution: Offer possible ways Bybit could address the problem.
  • The benefits: Explain how your suggestion would improve the overall user experience on the platform.

Using a friendly tone and a second person point of view (you, your, yours, etc.) ensures a more constructive and engaging conversation with Bybit’s customer support team. Offering suggestions and feedback is a valuable way to contribute to the growth and development of Bybit, ultimately leading to a better user experience for yourself and others.

Bybit Verification Process

Starting Verification

To start the verification process on Bybit, you’ll first need to create an account. Once your account is registered, you can begin the Know Your Customer (KYC) process. Bybit has two levels of KYC verification – completing Level 1 is necessary, while Level 2 is optional and provides higher fiat deposit and withdrawal limits.

Bybit KYC Level 1: Proof of Identity

  • Prepare a valid government-issued identification document (such as a passport or driver’s license).
  • Log in to your Bybit account and navigate to the Identity Verification section.
  • Follow the instructions to provide your proof of identity and complete facial recognition.

Bybit KYC Level 2: Proof of Address

  • You’ll need a recent utility bill or bank statement that shows your name and address.
  • Log in to your Bybit account, go to the Identity Verification section, and select Level 2 verification.
  • Upload your proof of address and wait for the Bybit team to review and approve it.

As a friendly reminder, make sure that your documents and images are clear, legible, and within the specified file size and format requirements.


If you wish to cancel your verification process before it is completed, you can do so in the Identity Verification section of your Bybit account. However, please note that canceling the verification will reset the process, and you’ll need to start all over again when you decide to proceed with KYC.

Keep in mind that if you do not complete the KYC verification, your account functionalities may be limited. For example, you might face restrictions on withdrawals and certain trading features.

In case you require assistance during the verification process, Bybit’s customer support is available to help. Reach out to them if you encounter any issues or have questions, and they’ll guide you through the process seamlessly.

Frequently Asked Questions

Why is my Bybit withdrawal suspended?

There could be several reasons for the suspension of your Bybit withdrawal, such as system maintenance, security review, or insufficient account balance. In such cases, it’s essential to check the platform’s announcements for any updates or contact Bybit customer support for further clarification.

How do I resolve Bybit withdrawal issues?

If you experience difficulty with a Bybit withdrawal, try the following steps:

  1. Verify that you have entered the correct wallet address.
  2. Ensure you have enough balance to cover the withdrawal amount and the associated transaction fee.
  3. Check if your account has met the necessary KYC requirements.
  4. If the issue persists, contact Bybit customer support.

What are the Bybit KYC requirements?

Bybit does not have mandatory KYC requirements for basic account users. However, if you wish to increase your withdrawal limits or participate in certain Bybit promotions, you may need to complete the KYC process. This usually involves providing personal identification documents and passing a verification process.

How do I contact Bybit customer support?

You can contact Bybit customer support through various channels:

  1. Live chat on their website, available 24/7.
  2. Submit a support ticket via the Bybit Help Center.
  3. Reach out to them on their social media channels, such as Twitter or Telegram.

Does Bybit support US customers?

Due to regulatory restrictions, Bybit does not support US customers. It is essential to comply with your local regulations when trading cryptocurrencies or using a trading platform like Bybit.

What is the minimum trade amount for Bybit Futures?

The minimum trade amount for Bybit futures varies depending on the underlying asset. For example, for BTCUSD contracts, the minimum trade size is 1 contract which equals to 1 USD. Be sure to check Bybit’s contract specifications for each asset to understand the required minimum trade size.

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